At Big Horn Pizza Oven®, we take your privacy seriously. This privacy policy describes how we collect, use, and share information about you when you visit our website or make a purchase from us.
Information We Collect
We collect information about you directly from you and automatically through your use of our website and services.
Information You Provide to Us Directly
When you visit our website, create an account, make a purchase, contact customer support, participate in surveys, contests or promotions, or otherwise communicate with us, we may collect personal information from you such as:
- Contact information – your name, mailing address, email address, phone number
- Account information – account username and password, purchase history, order details
- Payment information – billing address, payment method details (e.g. credit card number)
- Demographics – age, gender, location, interests
- Communication content – information you provide when you contact us with questions, feedback, claims, or other requests
Providing this information is necessary for us to offer you our products and services, process your payments, communicate with you about orders and offerings, and fulfill other requests you make.
Information Collected Automatically
When you visit our website or interact with our emails or advertisements, we automatically collect information via cookies, web beacons, and other technologies, such as your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, clickstream data, and other usage data.
We may combine this automatically collected information with other information we obtain about you to improve our products, services, content, and advertising.
How We Use Your Information
We use the information we collect for a variety of business purposes such as:
- Provide our products and services
- Process your orders and payments
- Communicate with you about your account, purchases, or our products
- Improve our website, products, and services
- Respond to your comments, questions, and requests
- Send marketing communications, promotions, and offers based on your preferences and interests
- Analyze usage trends to understand and improve our business
- Prevent and address fraud, breaches of policies or terms
- Comply with legal obligations
We only process your information when we have a lawful basis for doing so, such as to perform a contract, with your consent, or our legitimate business interests.
When We Share Your Information
We may share your personal information in limited circumstances, including:
- Service providers – we share information with vendors and partners who help us operate and improve our website, process payments, conduct surveys, provide customer service, send marketing communications, and more. We require these parties to handle your information securely and not for any other purpose.
- Business transfers – your information may be transferred to another party if we undergo a merger, acquisition, bankruptcy, or other transaction. We will notify you if this occurs and require the recipient to only use your information in a manner consistent with our policies.
- Law enforcement – we may disclose your information if required by subpoenas, court orders, or other legal processes. We may also disclose information to investigate, prevent, or take action regarding illegal activities or violations of our terms, policies, or rights.
- Consent – we may share your information with your consent or direction to do so.
Data Retention and Account Deletion
We retain your personal information for the length of time required to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
You can close your account with us at any time by submitting a request via our Contact Page. After closing your account, we will delete your information within 30 days, except we may retain information needed per our data retention policy or to comply with legal obligations.
Your Rights Over Your Personal Information
You have certain rights regarding the personal information we collect and use, including:
- Access – you can request more information on the personal information we have collected and how it is processed.
- Rectification – you can request we update or correct your personal information if you believe it is outdated or inaccurate.
- Erasure – you can request we delete your personal information from our systems.
- Restriction of processing – you can ask us to restrict further processing of your personal information.
- Portability – you can ask for a copy of your personal information for your own use.
- Objection – you can file a complaint or objection regarding our processing of your personal information.
You can exercise these rights by contacting us via our Contact Page. Please note we may need to verify your identity before processing your request. There may be circumstances where we cannot comply with your request, such as if it interferes with our legal obligations.
Your Choices Over Marketing Communications
You can opt-out of receiving our marketing emails at any time. You can do this using the unsubscribe link within each email or by contacting us with your request.
Even if you opt-out, we may still contact you for non-marketing purposes such as transactional communications, customer support, or other necessary communications.
Use of Cookies and Tracking Technologies
We and our partners use cookies, web beacons, tags, scripts, local shared objects like HTML5 and Flash, and similar technologies to recognize you when you visit our website and services, track your use, target advertisements, analyze traffic, and enable website functionality. You can control cookies via your browser settings and other tools. Opting-out may affect certain website functionality.
Security Safeguards
We employ physical, technical, and administrative safeguards to help prevent unauthorized access, use, alteration, destruction, or disclosure of your personal information. This includes using secure socket layer (SSL) encryption for information transmitted over the internet. While we strive to protect our systems and safeguard your information, no technology solutions can be guaranteed to be completely secure.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not intentionally collect personal information from children, and request that minors not submit any personal information to us. If we learn that any personal information has been collected on our website from a minor, we will take steps to delete such information from our systems.
Changes to This Privacy Policy
We may update this privacy policy from time to time as we add new products and services, as we improve our website and services, and as privacy laws evolve. You can review changes to the policy via our website. We recommend that you periodically review this page for the latest on our privacy practices.
Contact Us
If you have any questions, concerns, or complaints about our privacy policy, please contact us via our Contact Page. We genuinely want to resolve any privacy issues or concerns you have, so please bring these to our attention as soon as possible. You may also contact your local data protection authority with any complaints.
California Privacy Rights
If you are a California resident, California law provides you with additional rights regarding your personal information:
- Right to Know – you can request information about how we have collected, used, shared, and sold your personal information over the past 12 months.
- Right to Request Deletion – you can ask us to delete personal information we have collected from you.
- Right to Non-Discrimination – exercising your CCPA rights will not cause us to provide you with a different quality of goods or services unless required by law.
You may submit requests related to your California privacy rights via our Contact Page or calling 215-984-0517. We may need to verify your identity before fulfilling your requests.
In the preceding 12 months, we have collected the following categories of personal information, used it for the listed business purposes, and shared it with the described categories of third parties:
Categories of Personal Information Collected
- Contact information
- Account information
- Payment information
- Demographics
- Communication content
- Usage data
- Geolocation data
Purposes for Using Personal Information
- Provide products and services
- Process orders and payments
- Communicate about orders, accounts, products
- Improve website, products, and services
- Personalize content and experiences
- Marketing communications and ads
- Analytics to understand customer needs
- Security, legal compliance, and fraud prevention
Categories of Third Parties Information is Shared With
- Service providers for website operations, payment processing, marketing, analytics
- Government entities for legal compliance
- Partners and affiliates for marketing and analytics
- Successor entities in a merger or acquisition
Contact Us
Please contact us with any questions or concerns you have about our privacy practices or this policy. We genuinely want to resolve any privacy issues you have and welcome your questions and feedback.
You may reach us by submitting a request via our Contact Page.
You can also reach us by phone at 215-984-0517 or by mail at:
Big Horn Pizza Oven Co.
476 Hiddenview Drive
Philadelphia, PA
